SHIPPING, RETURNS + CANCELLATIONS
For any questions about shipping,
Please email: email@example.com or call: 805-227-1588 x26
Warm weather SHIPPING:(updated June 2023)
ALL SHIPPING ORDERS ARE ON WEATHER HOLD: Orders are currently on weather hold due to the rising temperatures. You will receive an email in the Fall to arrange a good ship date. If you wish to have your wine shipped regardless, please contact us directly and we can discuss options.
For L'Aventure Wines, we currently ship to: AL, AK, AZ, CA, CO, CT, FL, DC, GA, HI, ID, IL, IA, IN, KS, LA, MD, MA, MI, MN, MO, MT, NE, NV, NM, NY, NC, OH, OR, PA, SC, TN, TX, VA, WA, WI.
For Champagne Thienot, we currently ship to all states listed above, except LA & MI.
If we are unable to ship to you, we recommend shipping to a friend or wine storage facility in a nearby state.
We highly recommend using a business address for shipping as someone over 21 years of age must be present to sign for the package. The carriers are not legally allowed to leave your wine on your doorstep without an adult signature.
RETURNS & CANCELLATIONS:
We ask that you check your shipment within 48 hours of receiving it to make sure there are no issues. Should anything be damaged, please contact us immediately so we can file a claim with the carrier. If applicable, we will replace or refund any bottle that is damaged or flawed. We just ask that the customer returns the unfinished portion of the original bottle. By law we cannot accept returns of alcoholic beverages unless the product is corked or flawed.
Unable to Deliver:
Orders that are shipped and either refused by the customer or unable to deliver due to an incorrect address or no adult present to sign for the package will be credited the cost of the product minus the shipping charge and a restocking fee of 25%.
If you need to cancel an order that is already on route for delivery, you will be refunded the cost of the bottles minus the shipping charge and a 25% restocking fee.