Shipping, Returns, & Cancellations
For any questions about shipping,
Please email: email@example.com or call: 805-227-1588 x26
Orders placed Monday-Friday prior to 1pm will ship within 48 hours of purchase. Orders placed after Friday at 1pm will ship the following Monday. (For Summer Shipping details, see below)
For L'Aventure Wines, we currently ship to: AL, AK, AZ, CA, CO, CT, FL, DC, GA, HI, ID, IL, IA, IN, KS, LA, MD, MA, MI, MN, MO, MT, NE, NV, NM, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.
For Champagne Thienot, we currently ship to all states listed above, except LA & MI.
If we are unable to ship to you, we recommend shipping to a friend or wine storage facility in a nearby state.
We highly recommend using a business address for shipping as someone over 21 years of age must be present to sign for the package. The carriers are not legally allowed to leave your wine on your doorstep without an adult signature.
During the hotter months, we place orders on weather hold until the temperatures cool down enough to safely deliver your wine. We’re happy to cellar it for you until the weather is appropriate. If you wish to have your wine shipped anyway, contact us directly and we can release it. Please note that we are unable to guarantee packages that leave while we are on a weather hold and cannot replace any bottles that undergo heat damage.
During weather permitting shipping season: we work with UPS & FedEx and offer the following shipping options: Ground (Transit Time 1-5 days), 2 Day, Overnight.
During hotter shipping months: we change our shipping options to better accommodate our customers, and to best protect their wines. For more details on our Summer shipping options, see below:
UPS OR FEDEX GROUND:
This is our default shipping service for: CA, OR & WA.
Once the order has shipped, transit time is 1-2 days within CA & 2-3 days for OR & WA.
**We highly recommend adding ice packs at checkout. If you choose not to include ice packs, we cannot guarantee the safety of your bottles and will be unable to replace them if they undergo heat damage.
TEMPERATURE CONTROLLED GROUND – UPS:
During the hotter months, this is our default shipping service for the following states: CT, DC, IL, IN, IA, MD, MA, MI, MN, MO, NE, NY, NC, OH, PA, TN, VA, WI.
Once the order has shipped, transit time is 7-10 days. Orders shipping to these states travel on a temperature-controlled truck from our facility in Paso Robles to a hub in Ohio where they are passed off to a regular UPS vehicle to deliver to you. *Tracking information for these shipments is sent to you when the wine leaves Paso Robles but does not become live until it is passed to UPS in Ohio. A period with no update to the tracking is normal and to be expected.
**We do still highly recommend adding ice packs to these shipments as the last part of the journey is not temperature controlled. If you choose not to add packs, we are unable to guarantee the safety of your bottles and will be unable to replace them if they undergo heat damage.
For this service, orders placed by Monday at 1pm will go out on Tuesday. Orders placed after 1pm on Monday will go out the following Tuesday.
2 DAY & OVERNIGHT SHIPPING:
These are the default services for shipping to Alaska & Hawaii. We also offer these services for all other states at an additional cost.
RETURNS & CANCELLATIONS:
We ask that you check your shipment within 48 hours of receiving it to make sure there are no issues. Should anything be damaged, please contact us immediately so we can file a claim with the carrier. If applicable, we will replace or refund any bottle that is damaged or flawed. We just ask that the customer returns the unfinished portion of the original bottle. By law we cannot accept returns of alcoholic beverages unless the product is corked or flawed.
Unable to Deliver:
Orders that are shipped and either refused by the customer or unable to deliver due to an incorrect address or no adult present to sign for the package will be credited the cost of the product minus the shipping charge and a restocking fee of 25%.
If you need to cancel an order that is already on route for delivery, you will be refunded the cost of the bottles minus the shipping charge and a 25% restocking fee.